Customer Experience Programme
Are you afraid that it will take too much time ?
Do you believe that you are lacking content ?
Our team is here to support you !
A Customer Success team provides you with assistance and advice on a daily basis, covering all your focuses, including rollout, upskilling, new products and monitoring performance.
A Services team meet all your complementary needs, so ensuring successful achievement of your project.
A dedicated team at your disposal
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Assistance before subscription
Meet with experts to advise you on your project and provide you with all the information you need. -
Assistance after subscription
Once you're a customer, a Customer Success team guides you and advises you on use of the platform, ensuring that you take full advantage of the benefits of T&S Platform. -
Technical support
Multichannel assistance available to answer all your technical and handling questions.
From rollout to monitoring of performance,
the Customer Experience Programme in detail
WEEK 1
Telephone discussion with your dedicated CSM to define the project’s interlocutors, stages and deadlines
WEEK 1
Training at the online Studio followed by a telephone update with your CSM. Training space made available: tutorials, best practices, etc.
WEEK 2
Workshop with your CSM in order to understand your objectives. Assistance with and advice on development of your platform’s structure and organisation
WEEK 4
Discussion of the graphic aspects of your application. You can contact the Services team to outline your expectations and concerns.
WEEK 4/6
Assistance with training your users (seminar, workshop, etc.) and user guide made available.
Month 3, 6, 9…
Customer follow-up
Quarterly update to follow up on all your usages, performances and needs. Presentation of innovations.
Month 6
General meeting to review the KPIs
decided on during contractualisation.
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