Customer Experience Program

Do you not want to start without any support ?
Are you afraid that it will take too much time ?
Do you believe that you are lacking content ?

Our team is here to support you !

We put all our resources at your disposal so guaranteeing your project’s success. We are committed to working alongside you to create close collaboration over the long term. In order to assist in your project’s success, our teams are at your disposal:

A Customer Success team provides you with assistance and advice on a daily basis, covering all your focuses, including rollout, upskilling, new products and monitoring performance.

A Services team meet all your complementary needs, so ensuring successful achievement of your project.

A dedicated team at your disposal

From rollout to monitoring of performance,
the Customer Experience Programme in detail


Telephone discussion with your dedicated CSM to define the project’s interlocutors, stages and deadlines

Studio training

Training at the online Studio followed by a telephone update with your CSM. Training space made available: tutorials, best practices, etc.

Tree structure design

Workshop with your CSM in order to understand your objectives. Assistance with and advice on development of your platform’s structure and organisation

Graphic design

Discussion of the graphic aspects of your application. You can contact the Services team to outline your expectations and concerns.

WEEK 4/6

Assistance with training your users (seminar, workshop, etc.) and user guide made available.

Customer follow-up
Month 3, 6, 9…

Customer follow-up
Quarterly update to follow up on all your usages, performances and needs. Presentation of innovations.

Month 6

General meeting to review the KPIs
decided on during contractualisation.

Receive our latest information

Articles, White Papers, Infographics, Interviews, Webinars, Podcasts… All news to boost your growth!