A Customer Success team provides you with assistance and advice on a daily basis, covering all your focuses, including rollout, upskilling, new products and monitoring performance.
A Services team meet all your complementary needs, so ensuring successful achievement of your project.
Telephone discussion with your dedicated CSM to define the project’s interlocutors, stages and deadlines
Training at the online Studio followed by a telephone update with your CSM. Training space made available: tutorials, best practices, etc.
Workshop with your CSM in order to understand your objectives. Assistance with and advice on development of your platform’s structure and organisation
Discussion of the graphic aspects of your application. You can contact the Services team to outline your expectations and concerns.
Assistance with training your users (seminar, workshop, etc.) and user guide made available.
Quarterly update to follow up on all your usages, performances and needs. Presentation of innovations.
General meeting to review the KPIs
decided on during contractualisation.
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