Customer Experience Programme

From setup to follow-up, we provide you with dedicated assistance in order to ensure your long-term success and your teams’ progress.

We put all our resources at your disposal so guaranteeing your project’s success. We are committed to working alongside you to create close collaboration over the long term. In order to assist in your project’s success, our teams are at your disposal:

A Customer Success team provides you with assistance and advice on a daily basis, covering all your focuses, including rollout, upskilling, new products and monitoring performance.

A Services team meet all your complementary needs, so ensuring successful achievement of your project.

A dedicated team at your disposal

From rollout to monitoring of performance,
the Customer Experience Programme in detail

WEEK 1

Kick-off

Telephone discussion with your dedicated CSM to define the project’s interlocutors, stages and deadlines

WEEK 1
Studio training

Training at the online Studio followed by a telephone update with your CSM. Training space made available: tutorials, best practices, etc.

WEEK 2
Tree structure design

Workshop with your CSM in order to understand your objectives. Assistance with and advice on development of your platform’s structure and organisation

WEEK 4
Graphic design

Discussion of the graphic aspects of your application. You can contact the Services team to outline your expectations and concerns.

WEEK 4/6
Rollout

Assistance with training your users (seminar, workshop, etc.) and user guide made available.

Month 3, 6, 9…
Customer follow-up

Customer follow-up
Quarterly update to follow up on all your usages, performances and needs. Presentation of innovations.

Month 6
The QBR

General meeting to review the KPIs
decided on during contractualisation.

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