Customer Success Manager
As a CSM at Touch & Sell, you’ll be responsible for managing the customer cycle from onboarding to training, during all the stages in our customers’ lifecycles.
- Boulogne Billancourt
- Permanent contract (CDI)
- Start date: ASAP
- Salary based on experience
Your future missions
- You’ll know your customers’ organizations and activity sectors.
- You’ll assist your customers proactively in the definition, implementation and monitoring of their Sales Enablement strategy.
- You’ll train and assist your customers in making proper use of the solution in order to unify their teams.
- You’ll advise your customers’ teams and monitor their progress towards regular reporting.
- You’ll add to CRM’s customer-monitoring tools.
Your skills
We’re looking for a business school graduate or equivalent, ideally with initial 2 years’ experience in Customer Success.
- Autonomy in Project Management
- Good communication skills
- Teaching skills
- Proactiveness
- Fluency in English is essential
- Business acumen in order to identify development opportunities in your customer portfolio.
It’s an advantage if you have
Used a Sales Enablement solution in previous work experience
Understanding of a database’s technical environment and interconnection
Understanding of a database’s technical environment and interconnection
The team
Our CSMs are real Sales Enablement experts and are always in close contact with customers to help them take full advantage of the Touch & Sell solution.
It’s a 4-person team dedicated to their respective customers, which are divided up by sector and size.
Your general mission is to assist customers with a view to ensuring their loyalty and commitment to the solution. If you’re motivated by a desire to satisfy the people around you, this position is made for you !
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