Customer Success Manager

As a CSM at Touch & Sell, you’ll be responsible for managing the customer cycle from onboarding to training, during all the stages in our customers’ lifecycles.

Place: : Boulogne Billancourt (92100) / Telework
Type of contrat : Open-ended (CDI)
Start date : ASAP
Salairy : Based on experience

Your future responsibilities as CSM

  • You’ll know your customers’ organisations and activity sectors.
  • You’ll assist your customers proactively in the definition, implementation and monitoring of their Sales Enablement strategy.
  • You’ll train and assist your customers in making proper use of the solution in order to unify their teams.
  • You’ll advise your customers’ teams and monitor their progress towards regular reporting.
  • You’ll add to CRM’s customer-monitoring tools.

Your Skills & Experience

We’re looking for business school graduates or equivalent, ideally with initial 2 years’ experience in Customer Success.

  • Autonomy in Project Management
  • Good communication skills
  • Teaching skills
  • Proactiveness
  • Fluency in English is essential
  • Business acumen in order to identify development opportunities in your customer portfolio.

It’s an advantage if you have

  • Use of a Sales Enablement solution in previous work experience
  • Understanding of a database’s technical environment  and interconnection

The team

Our CSMs are real Sales Enablement experts and are always in close contact with customers to help them take full advantage of the Touch & Sell solution.
It’s a 4-person team dedicated to their respective customers, which are divided up by sector and size.

“Your general mission is to assist customers with a view to ensuring their loyalty and commitment to the solution. If you’re motivated by a desire to satisfy the people around you, this position is made for you!”

Cynthia Rebeiz Damiani, Head of Customer Experience, Touch & Sell

“The position interests you? You’d like to join the team?”

SEND ME YOUR CV ⇒

Find out more about Touch & Sell | View other offers

Pauline Touchet
Office Manager, Touch & Sell